 |
Guaranteed Response Time |
 |
|
|
| Major Failures |
4 Hours |
| Minor Failures |
Same day |
| M.A.C. (Moves, Adds, & Changes) |
2 Work days |
| Installations |
Number of work days depends on customer's situation |
| |
|
|
Recognized Holidays |
|
New Years Day |
Christmas Eve |
Christmas Day |
|
Thanksgiving Day |
Memorial Day |
Independence Day |
|
Martin Luther King Day |
Labor Day |
|
| |
|
|
|
24 HOUR EMERGENCY SERVICE |
|
Hourly Rate |
$85.00 |
|
Overtime |
$127.50 |
| |
|
Note: The above charges pertain only to services not covered under warranty. |
|
|
